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SATURDAY 07 APRIL, 2012 | RSS Feed

FAQs

by ping jin | post a comment

Placing orders

Q: How can I become a memeber of your online store?
A: Register as a member of us.

Q: What's the Minimum Order Quantity ?
 A: No minimum order.

Q: Can I make order via mail?
A: Yes, you can make order via mail kingmagixsales@gmail.com.  

Q: What should I do if I have problems with placing order.
A: You can place order with the Excel Order Form and send mail to us with the order as attached file.
Or you can send mail to us to get help.

Q: What should I do if I can't log in your store.
A: Please go to the "forgot your password page" to request a new password.
Then check your mail to get the new password email.
After you have loged in our online store, you can modify your password from this page.

Payment methods

Q: Can I pay from paypal, is there any extra fee?
A: Yes, you can pay from paypal, there is no extra fee if you pay from paypal.
You can also pay from credit card, via Western Union, via T/T bank .

Shipping methods

Q: Is the delivery door-to-door?
A: Yes, the delivery is door-to-door.

Q: Why the shipping fee is so high?
A: We configure the shipping fee to encourage the wholesale order.
The more pcs is the order, the lower shipping fee per pcs.
The shipping fee for small orders is a bit high, but the shipping fee is low for order more than 20 kgs.

Q: What shipping method do you offer?
A: EMS, DHL, UPS,DPEX etc.

Q: Can you send out the good by sea/ship?
Yes.

Q: Can you send out the good by air cargo?
Yes.

Price and quality

Q: Why can the price so low?
A: Our factories are located at China, we aim to provide good quality item with the best price, the price on our online store is ex-works price.

Q: Can get discount?
A: The price is low enough, But can make discount .

Others

Q: Are there other fee beside product cost and shipment fee?
Income duty charge may be paid by you . It depends your country duty policy.

Q: Can you provide certificate of origion?
Yes.

Q: What currency do the product is base on ?
The price is base on US$s Euro .

Q: How can I get all in stock products list?
You can get all in stock products and download them via  





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