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Kingmagic News & Article

SATURDAY 10 MARCH, 2012 | RSS Feed

What Happened to Your Orders?

by ping jin | 2 comments

All of your complaints and issues have been heard. We know an apology won’t get your orders to you any quicker, but nonetheless, we apologize deeply for all the inconvenience these delays have caused you.

Delivery lead time - China post/Hong kong
Shipping time ususally takes 1-5 business weeks , delivery time is extremely long. the actual delivery time may vary slightly, depending on the local Customs and the local post office. Typical shipping durations based on Zone areas as follows:
Zone 1 Asia and Oceania: 7 to 14 working days
Zone 2 Europe, USA and Canada: 7 to 28 working days
Zone 3 Central and South America, South Africa : 14 to 45 working days


Delivery lead time - DHL/FEDEX/EMS Service 
ships via express with a maximum weight per box of 20 kgs. This service is the most economical and fast service we have which offers order tracking over the internet and insurance. 
Typical shipping durations based on Zone areas as follows:
Zone 1 Asia and Oceania: 2 to 7 working days
Zone 2 Europe, USA and Canada: 3 to 14 working days
Zone 3 Central and South America, South Africa :5 to 21 working days


Paypal pending Echeck clearance
If you order by Echeck-  take a few days to clear so don't show "procceing" immediately . 
Contact us to confirm payment has been received.

The duration of delivery is highly subjected to the workload of the global postal system. In some cases your package may arrive very quick, maybe even within a week and in some instances could take up to 2 months. 

please kindly turn to our customer service for further help 
We appreciate your cooperation and thank you for your patience.
kingmagic Sales Team






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