In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Support requests are being processed on business days from 10:00 to 14:00 (GMT +6) in the order they were received. Please note that most of them are handled within 24h, but sometimes you will have to wait 2-3 (up to five) business days for our response.
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